Privacy Brewed Right
Privacy Policy
Effective Date: 22.10.2025
The Nutra Company (“TNC”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and safeguard your information when you visit or make a purchase from www.thenutracompany.co.in or interact with us through our social channels, emails or customer service.
1. Information We Collect
We collect personal and non-personal information to provide a smooth shopping and service experience.
a. Information You Provide
• Personal details: such as your name, phone number, email address, and shipping/billing address.
• Payment information: collected securely via our payment partners (we do not store your full card details).
• Account information: if you create an account with us, including your login credentials.
• Communications: messages or queries sent to our customer support or social media channels.
• Feedback and reviews: product ratings, testimonials, or survey responses.
b. Information We Automatically Collect
When you browse our website, we automatically collect:
• Device and browser details, IP address, and approximate location.
• Cookies, pixel tags and similar tracking technologies to personalise your experience.
• Website usage patterns, pages viewed, and time spent on site.
2. How We Use Your Information
We use your information to:
• Process and fulfil your orders, payments and deliveries.
• Provide customer support and respond to your queries.
• Improve our website, products, and services.
• Send order updates, offers, or newsletters (only if you’ve opted in).
• Conduct internal analytics, quality checks, and fraud prevention.
• Comply with legal or regulatory obligations.
3. Sharing of Information
We do not sell or rent your personal information.
We may share data only with:
• Service providers such as payment gateways, shipping partners, marketing tools and analytics services — strictly for operational purposes.
• Legal authorities if required by law, regulation, or to protect our rights.
• Business partners in case of mergers, acquisitions, or restructuring (with adequate protection for your data).
All third-party partners are required to handle your information securely and only as per our instructions.
4. Data Retention
We retain your personal information for as long as necessary to:
• Fulfil the purpose it was collected for;
• Comply with legal, accounting, or reporting obligations;
• Resolve disputes or enforce agreements.
When data is no longer needed, it is securely deleted or anonymised.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance browsing experience, analyse site traffic, and serve relevant offers.
You may choose to block or delete cookies via your browser settings, but some site features may not function properly.
6. Data Security
We implement industry-standard security measures including encryption, access controls, and regular audits to protect your information.
While we take all reasonable precautions, no digital transmission or storage system is 100% secure. You share information with us at your own risk.
7. Your Rights
Depending on your jurisdiction, you may:
• Access or request a copy of your personal data.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications at any time.
• Object to processing in certain cases.
To exercise any of these rights, please contact us at customer@thenutracompany.co.in.
8. Email & Marketing Communications
We may send you promotional messages only if you have opted in via our website or social media.
You may unsubscribe anytime by clicking the “unsubscribe” link in our emails or contacting us directly.
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content.
We encourage you to read their privacy policies before sharing any personal data.
10. Children’s Privacy
Our website and products are intended for individuals 18 years or older.
We do not knowingly collect information from minors. If you believe your child has provided us with personal data, please contact us to remove it.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect business, legal, or technological developments.
The latest version will always be available on our website with the effective date updated at the top.
12. Contact Us
For any privacy concerns, questions, or complaints, please reach out to:
The Nutra Company (TNC)
Email: customer@thenutracompany.co.in